FAQ

FAQS

Got questions? We’ve got answers.


Booking


  • What are your business hours?

    Monday - Friday 10am - 6pm

    Saturday 10am - 4pm

    We also have a 24/7 chat service for those who need support whilst away

  • How do I cancel / change a booking

    Cancel booking - You can cancel a booking you've made on our website via the 'My Booking' page.


    To make changes to any bookings, we have a dedicated aftersales team available on 0116 2739225. 

  • Where is your main office?

    We are based in Leicester and have 2 locations. 

    Our call centre is located in the city centre and we have a shopfront at 128 Evington Road, Leicester, LE2 1HL.

  • What if I want a tailor made holiday?

    at Atlas Travels, we have specialist agents who can cater for your every need. If it's a bespoke holiday you need, click here to fill out a form so one of our agents can have a look into your requirements and get back to you. 


Payment


  • What type of payment methods do you accept?

    We accept payments via credit and debit cards globally – Visa, Mastercard, AMEX, CUP and others.

    We also offer secure checkout via Apple Pay and Google Pay.

  • Can I get a full refund?

    Many of our Accomodation bookings offer free cancellation up to a certain time before your trip. during the selection and checkout procedure, our website will show you which bookings are fully refundable and when they are fully refundable until. 

    Every hotel have different cancellation policies, so just be sure to check cancellation details before you complete a booking. 


COVID-19


  • Are there any travel restrictions at my destination of travel?

    There are many different types of restrictions in place, so this would depend on where you are travelling to. We always recommened to check the government website for travel adivce before you travel. Click here to view the foreign travel advice from the UK government.

    We would also recommend searching the destination you are travelling to for any travel requirements. 

Why Atlas Travels?

Holiday Specialists Tailor made packages to suit your needs

24/7 Expert Support On hand whilst you're on holiday

Low Price, BIG Savings  Price match guarantee

ATOL Protected Ensuring your money is safe

Business Hours

Mon - Fri
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Saturday
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Sunday
Closed

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